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Sierra Technology - Technical Support


Technical Support Services

You, as our honorable customer, we are always ready to serve you well to meet your satisfaction. There are several ways in reaching us for technical support and consultation.

Contact your vendor -
If you are not our direct dealer or end-user, kindly contact your purchase vendor and submit your technical problems to them. Our authorised vendors will assist you in your problems.
| To see some of our authorized dealers/ resellers |

Telephony Support -
In looking forward to serve our customers better and faster, we have our customer support team who is always ready to answer your calls during our office hours. Please have your company identification, date of purchase of product, Product name and software version information ready in prior to calling us. Our support representative would need the above information in solving your technical problems. To cantact us, please dial (603)-78063966.

Email Support -
Instead of calling us, you may email us your technical problems. Please email your problems to softwaresupport@sierra.com.my with the subject line "Technical-Support". Not to forget to adhere your company identification, date of product purchased, Product name, software version and your problem information in the message body, or else we would not able to reply.
P/s: if you intend to send files as attachment to us.it is recommended that you zip up all the files before sending. You can use a compression program such as Winzip or PowerArchiver2000 to zip all the files. This will save up most of your effort in uploading your files to us.

Paying us a visit -
Besides reaching us by telephone or email, you are always welcome to visit our main office at this address.



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